Personal Power and Agency When Dealing with Interactive Voice Response Systems and Alternative Modalities
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© Jill Walsh, Brittany Leigh Andersen, James E. Katz, Jacob Groshek. This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 license (http://creativecommons.org/licenses/by/4.0), which permits any use, distribution, and reproduction of the work without further permission provided the original author(s) and source are credited.