Abstract:  Welfare systems around the world are struggling to cope with the growing number of people needing psychiatric care. Consequently, digitalization has become a beacon of hope, making treatment more accessible and bolstering patient empowerment. However, scholars have shown that digital divides prevail. This study examines the social sustainability of digital psychiatry by illuminating patient perspectives on mental health digital solutions (MHDS) in Denmark. This is done via a unique survey sample from register data of 1,478 adults in psychiatric treatment in 2023. First, the study examines the association between seven predictors—socioeconomic position, severity of mental illness, age, gender, geographic location, migrant status, and social support—and MHDS usage via binary logistic regression analysis. The analysis reveals a social stratification behind the usage of MHDS. Second, the study conducts two latent class analyses—one for MHDS users and one for non‐users—to identify underlying groups that characterize patient perspectives on MHDS. For the users, the analysis reveals latent classes characterized by experiences of participation as well as isolation. For the non‐users, the analysis highlights latent classes characterized by few barriers to using MHDS as well as by multiple barriers related to the limited affordances of MHDS. Lastly, the study uses multinomial logistic regression analysis to examine the association between the predictors and the latent classes, showing that latent class membership has a social component. Taken together, the findings indicate that social and digital inequalities are intertwined. To become socially sustainable, digital initiatives should complement, and not replace, in‐person treatment.

Keywords:  digital divide; digital inclusion; digitalization; empowerment; psychiatry; participation; welfare state

Published:   28 July 2025

Issue:   Vol 13 (2025): Fostering the Socially and Ecologically Sustainable Digitalisation of Welfare States (In Progress)